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Assistance Desk
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Версия: |
1.4 |
| Автор: | New Age Information Technologies |
| Лицензия: | Commercial |
| Скачать |
Цена: | $190 |
Описание:
Assistance Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
The main characteristic of Assistance Desk are:
- Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs.
- Staff Permissions: you can assign your staff members to separate departments;
- Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager;
- Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).
For Assistance Desk Administrators:
- Runs on Apache/IIS - no proprietary web servers;
- Easy-to-use menus for managing reps, departments, categories, priorities and
statuses;
- Runs on with mySQL database;
- Built-in reports for keeping track of problems, users and support reps;
- Configurable email messages;
- Easy customizable pages to fit your organizations needs.
Скриншот:
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Афоризм
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Там, где недостает ума, недостает всего.
Д. Галифакс
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Анекдот
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В кино во время сеанса дама, нагнувшись, что-то ищет на полу.
-- Вы что-то уронили? -- участливо спрашивает ее сосед.
-- Да, карамельку...
-- Из-за какой-то конфеты столько забот! -- возмущается сосед.
-- Оно-то так, но в ней застряла моя золотая коронка ниж-
него зуба...
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Прикол
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Знай наших - а то своих не узнаешь!
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